STUDY MATERIAL
This page is dedicated for the practing mariners as well as students preparing for various grades of examinations at MMDs
Common problems - how to resolve ?
Examination, Assessment and seat bookingA candidate appearing for the examination is unable to apply, as his earlier examination result for the lower grade or the same grade has been processed manually and therefore not found in the system. In such cases, a message “Result / Last result is in process” is displayed on screen. In all such cases, the candidates are requested to send an e-mail to the concerned MMD where the candidate has last appeared the exam, along with the details of the previous examination. The MMDs have been given the facility/rights to enable such candidates for applying for the examination. |
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Problems in fee payement:Examination fee has been paid, but challan not generated: On some occasions, the candidate, who pays the examination fee, does not get the acknowledgement, even when the amount is debited from his/her account. In absence of the acknowledgement, the candidate makes the payment twice or sometimes thrice. In such cases, the candidates are requested not to pay the fee again, but wait for three working days. In the three working days, the necessary reconciliation with the e-payment service provider would be carried out and the acknowledgment would be generated. More importantly, the candidate is also informed that he would not miss the seat booking, in such cases. The seat booking would have taken place as the fee has been received. In case, there is delay of more than three working days in the re-conciliation, the candidate may please send an email to "egovernance-dgs@nic.in" The above is applicable only in those cases where the fee has been debited from the candidate’s account, but the acknowledgement is not generated. This is not applicable in case where the message “Payment failed” is displayed. Failed payment status can be due to multiple reasons i.e. (a) wrong card details (b) session timeout (c) Bank server failure. In these cases, the seafarer may make another attempt to pay fees. It is once again requested that the candidates may not make multiple payments. In those cases, where the candidates makes multiple payments in spite of the instructions, the process of refund would be initiated later for which the candidate may please send an e-mail to "egovernance-dgs@nic.in" with a copy to Process for refund of the fee would be initiated by the e- Governance cell, only in those cases, wherein there has been multiple payments by the candidate on account of the technical problem listed at serial no 3 above.The fees are not paid to any of MMD, hence they may not able to help you in this regard. Candidates are advised that before the payment of the examination fees and submission of the application, he/she may reconfirm the month, paper, type of examination, examination center and other details filled. No change of month or type of examination is possible online, once the seat is booked. In such cases, if the candidate wishes to apply for some other month or some other paper, the fee paid cannot be adjusted in the system. In such cases the candidate would have to do a fresh booking and pay the fee again. It is also informed that the candidate cannot make more than one booking for the same month. For eg- If the candidate has booked for the month of October, he cannot make another booking for October. If he desires to do so, his earlier booking would have to be rejected by the MMD concerned. On rejection of application, he can book the seat again with payment of fee. | ||||||||||||||||||||||||||||||||||||
Transfer of examination centerIf the candidate wishes to transfer his seat booking, he may submit an online application form available at e-gov login- Examination Application for transfer of seat booking. However, you may send a formal application by email to the concerend mmd so that they can forward the physical file also MMD, to which you wanted to transfer the file. The application would be transmitted online to the transferor MMD and would be processed by it. Once the transferor MMDs processes the said application, the application would be transferred to the desired MMD. Delay in transfer of seat booking may please be taken up with the MMD concerned. | ||||||||||||||||||||||||||||||||||||
Certificate of Competency [COC] :The processing of application for the COC and uploading of the same in the DGS website is done by the issuing authorities in DGS Head quarters i.e. Nautical and Engineering Wings. For any queries related to the same, you are requested to forward an e-mail to mail ids mentioned above with copy to the supervisory officer. It is mentioned that the process for application for COC has now been made online since 17.12.15. For making the application the candidates may please click to ‘CoC, DC Endorsement, GMDSS Radio Operator’ after login on to e-Governance at www.dgshipping.gov.in. steps / instructions for making the application are mentioned in the module itself. The processing of application for revalidation of COC is done at respective MMDs. For any queries related to the same, you are requested to forward an e-mail to mail ids mentioned above with copy to the supervisory officer. The process for online application for revalidation for COC is expected to be online shortly. | ||||||||||||||||||||||||||||||||||||
Dangerous Cargo Endorsement and GMDSS certificateThe processing of applications for the Dangerous cargo endorsement and GMDSS certificate and uploading of the same in the DGS website is done by the MMDs. For any queries related to the same, you are requested to forward an e-mail respective MMDs with a copy to supervisory officer. It is mentioned that the process for application for DC Endorsement & GMDSS has now been made online since 17.12.15. For making the application the candidates may please click to ‘CoC, DC Endorsement, GMDSS Radio Operator’ after login on to e- Governance at www.dgshipping.gov.in. Steps/instructions for making the application are mentioned in the module itself. |
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